Shipping & Delivery
At Matchy Family Wear , we ensure your orders are delivered safely and on time.
Delivery Time
- Cairo & Giza: 3–6 business days
- Other governorates: 7–10 business days, depending on the location
Shipping Service
- We work with trusted courier companies to guarantee safe delivery.
- Customers are welcome to check the product upon delivery to ensure it meets expectations.
- The courier will contact you prior to delivery to confirm the address and time.
- If the order is refused, the full shipping costs will be paid to the delivery man.
Shipping Fees
- Shipping cost is calculated at checkout based on your location.
Returns & Exchanges
- Exchange is available within 7 days from the date of receiving the product.
- Returns are only accepted in the presence of the delivery representative.
- If the product has a defect, the exchange will be made with half of the shipping cost paid.
- If you wish to change the model or color without any defect in the product, you will be charged the full shipping cost.
- In case of refusing to receive the product for any reason, the full shipping cost must be paid.
- Exchanges are processed through contacting us on our social media pages (Facebook or Instagram).
- The reason for exchange must be clarified with photos or videos.
